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DC Jack Repair & Service


Laptop DC Jack Repair (Power Jack Repair)

Does the laptop only turn on when you hold the DC power cord in a certain position?
Does the laptop only run on battery power?
Does the laptop not charge the battery?
Does the laptop get no power at all?
Does the laptop switch from AC power to battery power intermittently?
Does the laptop suddenly shut off?
Does the DC Jack feel loose?

   These are usually signs that the DC Jack connector inside the laptop and it needs to be replaced. We can help repair your DC Jack instead of replace it.

It is a good idea to bring the laptop to us for a free diagnostic and evaluation. We always offer free diagnostic on all our repairs. We will take a look at your laptop and can usually determine if the jack is bad before we have to take it apart. We will test AC Adapter or power supply to make sure it is putting out the correct voltage and to make sure it is not the cause of the bad DC jack, or just bad itself. Even if we have to take the laptop apart (sometimes the DC jack is being held on tightly but one or two solder points are missing solder) to check the jack, and we find out that it is fine, the diagnostic is free.

There are several symptoms that the laptop will display if the fact that the DC Jack is bad.

  • The light that indicates charging with turn on and off as you wiggle the AC adapter

  • You have to hold the AC adapter plug in a certain position in order for it to charge

  • You notice that even when the laptop is plugged in with the AC adapter, it is still running on battery

  • The laptop shuts down randomly when the AC adapter is moved or plugged in

  • Excessive temperature from the area of the DC jack (Dangerous, if this is happening please shutdown the computer and unplug it)

  • Smoke or the smell of burning plastic (Dangerous, if this is happening please shutdown the computer and unplug it)

  • The plastic pieces around the area of the DC jack are falling apart

  • Loose or sloppy connection when plugging in the AC adapter

  • DC jack just fell out of the computer (I know, this is the obvious one)

All the DC jack repairs come with a 90 days (3 months) warranty on parts and labor.

 What can cause the DC jack to go bad on my laptop?

There are certain a few things that can cause the DC jack to break or come loose over time. One of the most common things to happen is when a laptop is dropped of a desk with the AC adapter connected to it. If the computer lands on the AC adapter this can push the DC jack into the laptop causing it to break. Another is if the AC adapter is accidentally ripped out of the laptop (usually someone trips over the cord while it is plugged in) breaking the DC jack. Here are a few other examples of how they can break:

  • Poor overall design of the DC jack and its placement. Some of these jacks are held on by just a couple small connections

  • Bad AC adapters. They can overheat the solder points causing the jack to come loose over time

  • Incorrect AC Adapter used. If you use an oversized one, smaller one, or completely incorrect one, you can damage the jack and even the motherboard!

How much will it cost?

We charge a flat rate of $125 parts and labor for most laptops to replace a broken DC jack. Most Dell, Toshiba, HP, Compaq and Acer laptops fall into this price range. If you would like an exact quote on your model, please give us a call and we can do that over the phone. Some IBM and HP computers have DC jacks that are attached to cables instead of solder onto the laptops motherboard. The good thing with these is that the labor to do it is less, but the jack costs a little more. Please feel free to call us with any questions.

The average repair time for a DC jack is 24 hours if we have the jack in stock. If we do not have the jack in stock or if it is a special order it could take up to three to five days. Most jacks we can get sent to us overnight. We currently stock a large assortment of DC jacks that cover almost 90% of laptops.

We service the following models and more:

  • Dell DC jack repair

  • Toshiba DC jack repair

  • Acer DC jack repair

  • IBM ThinkPad DC jack repair

  • Lenovo DC jack repair

  • Sony DC jack repair

  • HP DC jack repair

  • Compaq DC jack repair

  • Gateway DC jack repair

  • eMachines DC Jack

  • Samsung DC Jack Repair

  • Fujitsu DC jack repair

  • And many more!


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